Terms of Service

Last Updated: October 2026

Welcome to Sunesis Studio. By booking or purchasing any services, you agree to the terms outlined below.

1. Scope of Services

All offerings provided by Sunesis Studio—including video editing, graphic design, visual art solutions, and consultations—are digital and service-based. Standard project deliverables include up to two (2) rounds of revisions within the agreed project scope, with any additional revisions or expanded scope billed separately. Because no physical goods are produced or shipped, we do not accept returns or exchanges under any circumstances.

2. Payment Structure & Deposits

Standard 50/50 Payment Schedule: Unless otherwise specified in an individual project proposal, custom projects require a 50% deposit upfront to secure scheduling and commence work. The remaining 50% balance is due upon final review and approval, prior to the release of high-resolution, unwatermarked deliverables.
Non-Refundable Deposit: The initial deposit is strictly non-refundable, as it reserves dedicated calendar space and covers administrative onboarding, project intake, and initial concept development.
Custom Payment Plans & Installments: For select large-scale or multi-phase projects, structured milestone payments or split installments may be approved upon written request prior to project initiation, at the studio’s sole discretion. Regardless of payment structure, the initial onboarding installment remains non-refundable, and final files will not be transferred until all invoices are settled in full.
Interactive Audit: Due to immediate resource allocation and the delivery of proprietary strategic analysis, all Interactive Audit fees are 100% non-refundable upon booking.

3. Studio-Initiated Cancellation

In the rare and unforeseen event that Sunesis Studio is unable to complete an active project due to emergency, illness, or circumstances outside the client’s control:

Pre-Production: If cancellation occurs before any creative work has commenced, the client will receive a 100% full refund, including the initial deposit.
In-Progress Work: If work has commenced, the client will receive a prorated refund calculated against the unfinished scope of work. Any completed, usable milestone assets delivered up to the date of cancellation will be transferred to the client.
Exclusions: This clause does not apply if a project stalls or ends due to client non-responsiveness, failure to supply required materials, or breach of contract.

4. Late Deliveries & Missed Deadlines

We value timely execution and clear communication. If an unforeseen delay occurs exclusively on our end that extends delivery past the agreed deadline:

Service Credit: The client will receive a 15% credit of the project total applied toward future service bookings or additional revisions.
Client Delays: Deadlines and delivery commitments are paused during delays caused by missing client-provided assets, delayed reviews/feedback, or scope expansion.

5. Client Inactivity & Abandonment

Projects require timely feedback. If a client becomes unresponsive for more than 14 consecutive calendar days without prior notice, the project will be placed on hold, the deposit forfeited, and rescheduling will be subject to studio availability and a reactivation fee.

6. Contact & Custom Inquiries

To discuss custom milestone schedules, contract terms, or project details, contact us directly at contact@sunesisstudio.com.